The telephone has evolved drastically in the roughly 140 years since Alexander Graham Bell filed the first patent for the transformative communications device. The goal of Bell’s invention was to transmit sounds telegraphically, and over the years, the technology evolved to the point where it displaced the telegraph altogether.
The telephone certainly marks a critical milestone in the evolution of communications technology in the business world. But over the past 20-so years, we’ve gradually seen the phone displaced by email. In fact, recent research indicates that employees send and receive roughly 120 emails each day, or one every four minutes.