Less than half of organizations believe their UC efforts are successful.
Before the proliferation of cloud computing, mobile devices and incredibly quick networks, when most folks talked about collaboration in the workplace, they focused on the desktop.
Now, thanks to the evolution of technology and the rise of mobility, the definition of workplace collaboration is changing.
Today, collaboration is defined differently than just having real-time communication modes (chat, voice, video, conferencing, etc.) on a single desktop client.
In our opinion, four trends are responsible for this redefinition of business collaboration.
Increasingly companies are relying on contractors and consultants to reduce costs and bring in specialized skill sets, among many other reasons.
While the trend helps, in order to get the most out of the cost benefits, companies need to provide contractors and consultants with access to their internal networks. Organizations then need to equip these workers with communications and collaboration tools, like UC clients, so they can do their jobs just as though they were regular employees.
As the market for real-time communication and collaboration services emerged more than a decade ago, there was a heavy focus placed on the technology that powered each platform. Everyone was always talking about what this vendor was doing or what that vendor was up to.
But that’s all changing, according to David Mario Smith, research director at Aragorn Research.
To succeed in today’s fast-paced business world, organizations need to share information in real-time across internal and external teams.
However, despite their well-documented benefits, surprisingly 55 percent of organizations have yet to deploy any real-time collaboration tools. So right off the bat, because these companies lack UC platforms, organizations that have already deployed UC solutions aren’t able to federate with them.