Last year, WebRTC (Web Real-Time Communication) gained even more traction as big players started rolling out products that leverage the technology. Microsoft, for example, added WebRTC to its newly minted Edge browser (though it didn’t incorporate the technology into its older browsers).
As pass into the second half point of 2016, it’s worth considering what WebRTC trends we’re likely to see emerge as the year races toward 2017. Here are three of them:
- WebRTC will be increasingly common in contact centers: In order to provide exemplary service, organizations need to make it as easy as possible for their customers to reach out to them. For this reason, we can reasonably expect WebRTC technology will become more and more prevalent in contact centers as agents move away from phones.
- More video conferencing services will use WebRTC: In 2015, we rolled out our Voice and Video Collaboration solution, which leverages key technologies, including UC federation, video transcoding and WebRTC. Because of the powerful functionality it provides, we believe that more and more vendors will add WebRTC into their video conferencing solutions. Those that don’t will be kicked to the curb.
- Enterprise messaging services will replace standard VoIP solutions: Last year, Facebook added WebRTC to its messaging service. As more and more folks become familiar with the technology and managers understand how it can accelerate decision-making processes and drive competitive advantage, enterprises will increasingly adopt versatile, WebRTC-driven business messaging services over the VoIP and UC solutions of yore.
It remains to be seen whether these trends will materialize. But because of the transformative nature of WebRTC and its increasing ubiquity, we believe these three trends will come to fruition. Time will tell. Stay tuned.
Want to learn more about collaboration with Nextplane? Sign up below to get regular updates on our business and how we can help transform yours.